The introduction of live chat into the online consumer landscape has had a dramatic impact on the way customers and service providers, like higher education institutions, interact. While early instant chat tools were popularized for social … [Read more...] about Not-So-Great Website? Get Live Chat.
Look around your living room or kitchen – chances are you have tactfully and creatively placed each piece of furniture and decorative item. You have matched accent colors to background or foundational colors to create an overall comforting mood and … [Read more...] about Design to Click: 5 Email Marketing Tips to Captivate Your Audience
Leadership is hard. Motivating people towards a common goal is even harder. This month, my reflections focus on the challenging yet rewarding job of channeling different passions and personalities. Building a Foundation of Trust As I look … [Read more...] about Three Thoughts on Leadership for August
Noncredit programs… trend or wave of the future? With the changing educational market and ‘Google’ era of getting information, noncredit programs have become a critical piece of the learning puzzle. It’s not just about degrees anymore – the ability … [Read more...] about How to Grow Noncredit Program Enrollments (It’s Not What You Might Think)
Universities are collaborative centers of learning and knowledge sharing, and typically employ passionate, mission-driven staff. Yet, in my experience, teams and departments within universities are no less likely than other industries to work in … [Read more...] about 6 Tips for Nurturing Your Project Team